Shipping and Collection
For shipping within New Zealand;
We offer free shipping on all orders over $300.00. A delivery charge of $7.00 will be applied to purchases under $300.00. Shipping is through NZ post and all parcels are tracked.
You can also shop online and collect from the store. You will receive a notification once it's ready for collection. If you wish to collect your items on the day you make your purchase please call us first as not all our stock is stored on site.
For shipping to Australia;
For orders under $400 you can choose from International Air Tracked for $20 which has a delivery target of 8-12 working days Via NZ Post.
You also have the option to select DHL Express Worldwide Non Doc. This service calculates shipping charges and delivery times at checkout and provides fast and secure trackable shipping.
Any order over $400 must use DHL Express Worldwide Non Doc.
We charge New Zealand GST on all orders. We cannot be responsible for any customs or import charges on your order once it reaches Australia. We cannot be responsible for any loss or delivery complications once it leaves New Zealand.
International shipping outside of New Zealand and Australia;
For orders under $400 you can choose from International Air Tracked from NZ Post or DHL Express Worldwide Non Doc. Any order over $400 must use DHL Express Worldwide Non Doc.
Delivery to the rest of the world is as follows;
International Air Tracked is $55 with the delivery target of 8-16 working days via NZ Post.
DHL Express Worldwide Non Doc calculates shipping charges and delivery times at checkout and provides fast and secure trackable shipping.
Please note in some parts of the world post and freight is severely impacted by shipping disruptions and delivery may take longer.
We cannot be responsible for any customs or import charges on your order once it reaches the destination country. We cannot be responsible for any loss or delivery complications once it leaves New Zealand. We charge New Zealand GST on all orders.
Returns and Exchanges
In store and online our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you an exchange. Full priced items can be returned for an exchange or a credit.
No refunds are available.
Sale items can not be returned or exchanged.
Please note that the shipping charges or any related expenses (customs fees, etc) cannot be refunded. All shipping of returns are at the expense of the customer.
We do not accept returns on swimwear, lingerie, sale items, special orders (items ordered in specifically for you that were not in stock) or faulty items (anything deemed faulty will be addressed by our supplier).
All discounted sales are final and are not eligible for credit or exchange. This includes any discounts gained from promotional codes and or vouchers, in store and/or online sales, flash sales or any other form of discount.
If you wish to return a full price product purchased online, it can be returned for an exchange or credit (not refund) provided that your item is returned unused, unaltered and with the original tags, in the same condition that you received it. Proof of purchase is required to return an item.
How to return a product;
Please email us at firstname.lastname@example.org. If you would like to exchange a garment for another size we can hold the required size (if available) while your return is being sent.
Once your return is received we will process the exchange or credit within 48 hours (excluding weekend and public holidays). We will notify you via email when this has been processed.
Giftcards and Vouchers are not refundable.
Sale items; Only regular priced items may be returned or exchanged, unfortunately sale items cannot be returned or exchanged.
Faulty Items; Faulty items are sent back to the supplier for assessment. Where required the item will be repaired or replaced at the discretion of the supplier. We will only refund if the original product/s are out of stock.
Gifts; If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the gift giver must arrange the return.
Shipping; To return your product, you should mail your product to:
Encompass - Returns
Shop 26 The Tannery,
3 Garlands Rd,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Shipping charges for the sending of replacement items are also the responsibility of the customer.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Payments are processed through the secure Windcave Payment Express system. Any credit card details stored for payments are done so on the Windcave system. No credit card information is stored by us and Payment Express protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”)
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
Shop 26 The Tannery
3 Garlands Rd